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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Darius Daniels

April 6, 2023

5  out of  5 rating by Darius Daniels
"MS. BARB was very knowledgeable about my situation and helped me fix my PROBLEM. THANX MS. BARB"

John P Fetrow Jr

March 24, 2023

5  out of  5 rating by John P Fetrow Jr
"John is always very helpful when it comes to questions about any of my policies I would highly recommend him and anybody else that works in the Ed Hanway office"

A.J. Lipstein

February 28, 2023

5  out of  5 rating by A.J. Lipstein
"John was very helpful dealing with a small issue with my account....Thanks"

Paul Luczeczko

February 22, 2023

5  out of  5 rating by Paul Luczeczko
"Worked with John . He was great !"

Richard Box

February 14, 2023

5  out of  5 rating by Richard Box
"There Great!!!"

Eric Port

February 8, 2023

5  out of  5 rating by Eric Port

Sandy Uhler

February 7, 2023

5  out of  5 rating by Sandy Uhler
"John is very attentive and helpful. Been using this agency for 25 plus years."

James Roddy

February 7, 2023

5  out of  5 rating by James Roddy
"My family and I have had the best relationship with Ed Hanway’s State Farm team. We have been with them for years, and they have always given us the highest level of service - above and beyond, always. They are knowledgeable and professional, and they are the gold standard of customer service."

Joseph Arsenault

February 2, 2023

5  out of  5 rating by Joseph Arsenault
"Always outstanding customer service and very helpful."

Dave Hartunian

February 1, 2023

5  out of  5 rating by Dave Hartunian
"Great service from John Hadfield. Would highly recommend for all your insurance needs."

James OBrien

January 27, 2023

5  out of  5 rating by James OBrien
"Would highly recommend Ed Hanway’s office. It’s always a pleasure speaking with Barbara as she is very pleasant, knowledgeable and always very helpful if we have any questions or issues . Ed and other folks in the office are nice too . Five Stars !"

Neil Bonner

January 24, 2023

5  out of  5 rating by Neil Bonner
"Great customer service"

Talisa Lewis

December 31, 2022

5  out of  5 rating by Talisa Lewis
"I have been with Ed Hanway’s Statefarms for over 5 years now and could not imagine being anywhere else. Barbara Davis has become someone very dear to me over the years. When I hear her voice, I know whatever issue I think I’m having with be immediately and easily resolved. My slogan for 2023 is “ Just call Barbara. She’ll fix it!” My life is easier because I have them. Thank you Barbara! You truly are a gem, my insurance Angel."

nikasha Miller Weighed down

October 27, 2022

5  out of  5 rating by nikasha Miller Weighed down
"I have been a customer of Statefarms for over 20 years. I have had some not so great service at times. To be honest for over the past 6 months I've considered seeking other insurance companies. However with all We have as a family invested In this company. With this last few months I was reminded of why I am choosing to stay with Statefarms. I needed several service taken care of and Mr.John Hadfield helped me through it all. John made me feel that I was his one priority. His willingness to go over and beyond, confirmation of all that was asked for was complete. His professional attitude was impeccable. I am very grateful for his time and satisfied with my overall experience. Ed Handways office staff always has been positive and helpful."

Jeffrey Davis

September 23, 2022

5  out of  5 rating by Jeffrey Davis
"Staff was extremely helpful. Was able to get a great rate while meeting all of my insurance needs in one place. Excellent service."


September 12, 2022

2  out of  5 rating by SUSAN FRANCES
"Been with SF for almost 40yrs. Back when Dave Tordone was alive, the office was great. The office staff was helpful and pleasant to talk to. Now, my son has had his own policy for several years as well and we both feel the same way, we do not like this office. Both of us dread speaking to the office staff. We will be going with a new office soon."

James Matika

July 9, 2022

5  out of  5 rating by James Matika
"Great experience. Will certainly use them again in the future!"

Ali Adnan

July 6, 2022

5  out of  5 rating by Ali Adnan
"I have been using this office services for 5 years. They are the best agent. Very helpful,very friendly and knowledgeable. Especially Barbera is the best and very sweet."

Ryan Laliberte

August 24, 2021

5  out of  5 rating by Ryan Laliberte
"If you want amazing customer service ask for John Hadfield! Top notch and very thorough!"

Camille Grant

December 12, 2019

5  out of  5 rating by Camille Grant
"Great, always helpful!"

mason aldrich

October 16, 2019

5  out of  5 rating by mason aldrich
"Great service provider!! All the staff are super helpfull"

Andrew Caporellie

March 12, 2019

1  out of  5 rating by Andrew Caporellie
"Hanway's office carries out the shifty agenda of the infamous, multi billion dollar company that is State farm. the company that, for decades, has had the reputation for having deep pockets and short arms. they love to collect your money but not pay it out. This other State farm agencies, has repeatedly quoted a price for your car insurance ( and who knows, maybe home and life insurance too, don't know. i would never do any business with them larger than car ins.), and then, it turns into a higher amount. They either sling bulls##t, or they conveniently forget to tell you that the price is going to be higher. the number one enemy is State farm themselves, but maybe some agencies don't do this even if State farm tells them to. One thing for sure...Ed Hanway"s office in Media, Pa does it."

Anne Davis

August 23, 2017

5  out of  5 rating by Anne Davis
"The staff is very pleasant, knowledgeable and eager to answer all of your insurance questions without being overbearing. It is a very refreshing experience compared to some other companies out there."

Corey Houpt

July 18, 2017

5  out of  5 rating by Corey Houpt
"Best experience I've had with not only insurance but also customer service. I have acquired my renter's insurance through Ed Hanway and his staff and can guarantee I will be a customer for life. Extremely friendly and able to understand a customer's needs. Great team!"


July 11, 2017

5  out of  5 rating by DWI WRESTLING
"The customer service was very nice and helpful over the phone. They're very knowledgeable, tentative and answered all of my questions. I would highly recommend them."